[fusion_text]
The Science of Relationship Management
[/fusion_text][one_third last=”no” spacing=”yes” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” class=”” id=””][fusion_text]
The answer to the questions “Are you an Asset or a Burden?” has perhaps the single most important ramifications on your ability to get people within your company and among your customer base to willingly collaborate with you – and therefore has a critical impact on your ability to be successful.
The Relationship Management model approaches internal as well as external interfacing. For sales/marketing people it can help improve the way they interact with customers and advance overall quality of relationships (driving sales and extending the “life time value” of a client).
[/fusion_text][/one_third][two_third last=”yes” spacing=”yes” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_size=”0px” border_color=”” border_style=”” padding=”” class=”” id=””][fusion_text]
[/fusion_text][/two_third][fusion_text]
When applied within the enterprise, this model can help improve interface management, promoting better flow and cross organizational collaboration (increasing efficiency and productivity). When applied in the context of customer facing, this model promises to improve overall customer experience and result in longer lasting and higher quality customer retention.
The model is intended for junior and senior managers alike, as well as for customer-facing interactions, crossing internal, inter-unit, interactions and is based on the following foundations:
- Give value before you get value.
- Great relationships are always Win-Win.
- Relationships can be quantifiably measured.
- Relationships need to be proactively managed.
Using 6 Relationship KPIs, this training will provide practical tools that can be applied on a day by day basis and with relatively little effort to help you advance your status with a key stakeholder from “Provider” to “Trusted Advisor” to “Business Partner”.
[/fusion_text]